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intensiveIntensive Family Support

Helping families to care for their children safely at home

What Is Intensive Family Support (IFS)?
IFS is a free and confidential service available to families who have children 0-18 years in their care.
It is a voluntary and supportive service, designed to build on family strengths and improve family relationships.

Our service provides Case Management and specialist Domestic and Family Violence (DFV) support for your family.

  • Develop Skills & Strategies to build positive healthy family
  • Support Interventions -Advocacy and Referral
  • Connect With Local Services

Service Location
This service is available to families in the Wide Bay area—Hervey Bay and Maryborough, and the North Burnett region

What Do We Do?

Our Intensive Family Support Program is designed for parents/caregivers, and their children. We work with families to provide intensive and extended support to improve the wellbeing of your children and family.

The Intensive Family Support (IFS) service provides a consent based service which responds to vulnerable families with children and young people (unborn—18 years) who are at high risk of involvement in the statutory child protection system. The IFS multidisciplinary team works collaboratively with families to identify and prioritise their presenting needs and provides intensive case management and engagement with specialist services.

Families referred to IFS services will have ongoing multiple and/or complex needs which may include:

  • Substance misuse
  • Domestic and family violence
  • Limited parenting skills
  • Homelessness
  • Mental health issues
  • Employment needs
  • Financial and material support needs
  • Legal/justice advocacy and support

How Do We Help?

  • Addressing issues such as domestic violence, mental health and substance abuse;
  • Developing stronger life skills such as setting routines, budgeting and managing the household;
  • Parenting support and strategies to build positive family relationships;
  • Managing stress to cope with daily pressures;
  • Providing child health and wellbeing resources;
  • Linking into services that support your child’s development;
  • Connecting you with local services, playgroups and other social networks;
  • Supporting families with their cultural needs;
  • Link the family to other supports via referral and advocacy (e.g. assist with access to housing, childcare, Centrelink) and case management to coordinate service delivery.



The IFS service is funded by: Department of Communities, Child Safety and Disability Services

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Reading Guides

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© Natalie Robinson 2003, produced in conjunction with South West Child, Adolescent & Family Services
Adapted by Lutheran community Care
Intercept Youth and Family Services (Reconnect program) 2015
HBNC acknowledge that the Help booklet is an adaptation from CAFS booklet written by Natalie Robinson